[ AGENCY MANAGEMENT ]
Collection Agency Management
Paragon manages your collection agencies for you. We score every account before placement, rank agencies against each other every month on net cash, cost to collect and speed, and move volume to match. Agency management is one part of what we do: one partner runs your entire post-charge-off recovery, from agency and legal to debt settlement, deceased and bankruptcy accounts.
Placement strategy
Every account is scored and routed to the right channel and agency tier (primary, secondary, tertiary), so nothing sits dormant and the best paper reaches the best performers.
Monthly scorecards
Agencies are ranked on batch net liquidation, payer rate, settlement-in-full results, cost per dollar collected and contact frequency across calls, letters, texts and email.
Volume moves on results
The best agencies earn more placements and the weakest lose share, every month. Pooled volume across our clients means priority execution and competitive rates.
Oversight built in
Licensing, insurance and compliance checks at onboarding and every year, plus exception reporting that flags only what needs your attention.
One report instead of many
Weekly account-level reporting across every agency, so your team stops chasing status files and reconciling remittances.
Frequently asked questions
How do you measure collection agency performance?
On net results, not activity: net cash and liquidation by placement batch, cost per dollar collected, payer rate and speed, compared side by side on one scorecard.
When should accounts move to another agency?
When the scorecard shows an agency falling behind its peers on the same type of paper. We review every month and move volume based on the numbers.
How many collection agencies should a lender use?
Enough to create real competition for placements. We run a vetted panel, so you get that competition without managing each agency yourself.
How is Paragon paid?
On what is collected. Upfront scoring of your file is free.
See what your file would collect
Send state, zip, balance and charge-off date. We will show what each account would collect, when and at what cost, by state. You already know your results, so you can grade us.
