[ COMPLIANCE ]
Vendor Oversight and Compliance
Every agency and law firm that touches your accounts is a vendor you are responsible for. Paragon carries that oversight for you across the whole network, as part of one partnership that runs your entire post-charge-off recovery. Our own controls are SOC 2 Type II certified, and we hold every partner to the same standards.
Checked before they get an account
Licensing, bar status and insurance (general liability, errors and omissions, cyber) are verified before any agency or law firm joins the network.
Audited every year
Every partner is audited at onboarding and annually, with ongoing reviews of inventory, balances, payments and data security.
Rules that apply to everyone
FDCPA, state and federal requirements, mandated training, subcontractor controls and 7-year document retention apply across the network.
One oversight file
Instead of defending dozens of vendor relationships, your team has one accountable partner and one set of records to show examiners.
Frequently asked questions
What does the CFPB expect for oversight of debt collection vendors?
Creditors are expected to oversee the third parties that collect for them, including due diligence, monitoring and corrective action. We run that oversight across every agency and law firm we manage.
Is a lender responsible for its collection vendors’ conduct?
How is Paragon paid?
On what is collected. Upfront scoring of your file is free.
See what your file would collect
Send state, zip, balance and charge-off date. We will show what each account would collect, when and at what cost, by state.
